Water Rate Study Report
The Water Facility is dedicated to providing its customers with a
safe, high quality, and reliable water supply that meets or exceeds all
federal and state drinking water requirements. Currently pumping
approximately one billion gallons annually, our goal is to treat and
distribute our product efficiently while maintaining and upgrading the
system to meet future demands. We are also committed to providing
professional and courteous customer service to our residents. In
addition to water treatment and distribution, other responsibilities
include but are not limited to:
- Sample collection and analysis.
- Maintenance of nine remote facilities.
- Maintenance of 5 Water Storage Tanks
- The acceptance process of newly constructed water mains.
- Metering - reading, and maintaining.
- Backflow protection program.
- Customer service.
- Pump and equipment maintenance and repair.
The Village of Carpentersville water treatment system consists of
aeration, filtration, ion exchange softening, chlorination and
fluoridation. Four shallow wells with a combined capacity of 7,200
gallons per minute (gpm) provide Carpentersville with an adequate water
source. Three wells pumping simultaneously deliver 5,000 gpm through a
force draft aerator to remove or reduce undesirable gases and to begin
the oxidation of soluble iron and manganese. Following aeration, the
water flows into a 120,000 gallon detention tank where the oxidation
process is completed. The water then passes through eight dual media
gravity filters where the now insoluble iron and manganese substances
After filtration, the water is pumped through eight ion exchange
softening units then to a 1,000,000 gallon storage tank. Four high
service pumps with a combined capacity of 7,000 gpm operate on demand
from the water level in a 120-foot standpipe located in the distribution
system. Additional water storage includes a 750,000 gallon tower,
1,500,000 gallon tower and a 1,000,000 gallon ground water storage tank.
Distribution of water throughout the different pressure zones within the
Village is accomplished by the use of two Booster Stations, one motor
operated valve and eleven pressure reducing valve.
Included in the distribution system is approximately 120 Linier miles of
water main varying in size from 4" to 20", with over 1400 distribution
valves and 1600 Fire Hydrants. From the water main water is brought to
the home through water service ranges in size from 3/4": to 1 1/2". These
also include individual shut offs for service.
Maintenance for the distribution system is provided by the
Carpentersville Underground Division. Homeowner responsibility for the
maintenance of the system begins at the property line and continues to
the indoor plumbing, except for the water meter.
The entire municipal water supply is chlorinated and fluoridated before
entering the distribution center. To view annual water reports - click
For the past 28 years, the Carpentersville Water Department has received
commendations from the Illinois Department of Public Health, Office of
Health Promotion, Division of Oral Health, and the Illinois
Environmental Protection Agency Division of Public Water Supplies for
monitoring and maintaining proper fluoride levels in the drinking water.
Carpentersville is a leader in the state for its long history of
Additional responsibilities of the Water Division include:
Customer Service: Turn water on and off for repairs or moving, final
reads for billing, low water pressure, meter leaks, buffalo box repairs
and assist with high bills due to leaks.
Water Meters: Installation of new construction meters, meter sizing,
meter reading of 10,400 plus within the Village, maintain current meter
read system while upgrading to a fixed based read system and meter
Manage Backflow Program: Monitor testing and enforce compliance that all
devices are tested annually to ensure that no contaminants are
introduced into the potable water system by backflow or back siphonage.
New Construction: Pressure testing of newly installed water main,
chlorination with satisfactory bacteria samples before being placed into
Equipment maintenance: Routine maintenance on all pumps and motors used
for the treatment and distribution process. Replacement of valves as
required. Annual servicing of eight iron removal filters and ion
Buildings and Grounds: Include main location and nine remote locations.
Carpentersville Installs Fixed Based Meter Read System
The Village of Carpentersville Water Division is replacing and
upgrading all of the water meters within the Village at no cost to you.
Completion will take several years as installations are being done
utilizing current personnel. The new water meters feature integrated
radio technology which will greatly enhance the efficiency and accuracy
of water metering operations, and increase customer service support.
Following is a list of items needed for the installation of a new meter.
- Access to the water meter inside your home or business.
- 30 minutes of your time.
- A person over the age of 18 to be present.
Installations can be scheduled between 7:00 am and 3:00 pm, Monday
through Friday. Installers will arrive within 1/2 hour of your scheduled
time. They will carry Village ID's and drive a clearly marked vehicle.
To schedule an installation call the Water Division at 847-551-3492
or send an email.
Not sure if you have a new meter? View a list of completed
High Water Bills?
A high water bill may indicate you have a leak. Even a small leak can
waste enough water for you to notice the increase in your bill.
If there is a leak anywhere within your plumbing system, the person
named on the Water Bill must pay for the water used through the meter.
Fix your leaks to avoid paying higher water bills.
Each family member uses 2,500 to 3,000 gallons of water every month for
indoor activities. Outdoor watering can drastically increase your water
Determine Whether You Have a Leak
You can use your water meter for leak detection. Go to your meter. You
will see a glass dial similar to a clock face. There will be an odometer
style wheel and a sweep hand. Write down the reading on the odometer
style wheel and the position of the sweep hand. There will also be a low
flow indicator on the dial face. If the low flow indicator is moving
when you are not knowingly using water, this is a good indication there
is a leak.
After reading the meter, use no water for at least 2 hours. You can read
the meter just before you leave the house for work, shopping or do the
test overnight. Take a second reading after a minimum of 2 hours. If you
used no water, the two readings should be the same. If the reading has
changed the sweep hand or low flow indicator has moved, somewhere on the
property water is being used.
Looking for Water Leaks
Most leaks are easy to find, but some can go undetected. Here are some
ways to look for a leak.
Finding and Fixing Common Toilet Leaks
Fill Tube Replacement: Make sure the refill tube is securely inside the
overflow tube, so that it does not pop out when the toilet starts
refilling. It should not be inserted more than two inches.
Incorrect water level . If your toilet constantly runs, the water level
may be too high and draining out the overflow tube. You can correct this
with the Float adjustment screw. Flush the tank and then turn this screw
Clockwise to lower the float, and cause the water to be shut off
earlier. Adjust this screw until the water shuts off one inch before it
reaches the top of the overflow tube or is even with the "water level
Adjusting the water level: Turn the Float Adjustment Screw clockwise to
lower the water level and counterclockwise to raise it. If this
adjustment is corroded or stripped, the unit will need to be replaced.
Leaking flapper: If water still flows from the tank to the bowl, it is
likely that the flapper needs to be replaced. Before doing this, make
sure you have the correct flapper for your toilet. 1.6 gpf toilets use
special flappers, and using an incorrect or universal flapper could
result in your toilet using much more water than it should
Flapper Replacement: Leaking flappers are easily replaced, but it's
important on 1.6 gpf toilets to get the correct one. Flapper replacement
involves draining the tank, removing the old flapper and installing the
new one, and adjusting the chain length. Flappers are made of rubber,
and are easily slipped on and off the pins on the overflow tube.
Faucets, Bathtubs and Showers
Place washer in leaking faucets.
Replace cartridges or complete fixtures on washerless faucets.
Check outside faucets, replace washers as needed.
Replace leaky pressure relief valve.
Check that drain valve is closed completely.
Dishwasher & Clothes Washer
Look for water marks or stains underneath machine.
Check hoses for leaks.
Check settings on automatic timers.
Replace damaged sprinkler heads.
Make sure all drain plugs are in place.
Check to see if the backflow device is leaking.
Even a small leak costs money
|A leak this size
||Wastes this much water every two months
||And can cost this much more on your water bill
If you don't find a leak
Did you use more water outside?
Lawn watering, install sod or re-seed, Children using the sprinkler to
Were there additional people in the home?
Relatives or friends staying with you.
Do extra loads of laundry before and after vacation?
Go on vacation and leave someone else in charge of lawn maintenance?
Does the furnace have an automatic humidifier?
Do you rent your unit?
Main Water Shut-Off Valve
||The shut-off valve is your best protection against costly water damage
if and when pipes burst or major leaks occur. Normally the shut off
valve is located near the water meter in the utility room, basement, and
crawl space or where the service line enters the house or business.
Although this location may vary depending upon when your home or
business was built. Make sure everyone in your household or business
knows EXACTLY where the shut-off valve is how it operates and that it
functions properly. Any plumbing problem can result in severe water
damage in a short period of time. At times like this the shut-off valve
is invaluable. The property owner is responsible for the operation and
maintenance of the valves and keeping the water meter accessible and
||Most houses also have fixture shutoff valves at the toilet and at each
sink. These valves allow you shut off the water supply to one fixture
without halting water service to other fixtures. The water shutoff
valves to the kitchen sink are inside the cabinets beneath the sink; the
bath lavatory valves are usually concealed in the vanity cabinet beneath
the lavatory. For the toilet, the water shutoff valve may be on either
side, or beneath the water closet or tank.
Water Heater Maintenance
A home’s water heater is an appliance that is commonly forgotten
about until it fails. Sometimes the failure means just no hot water and
at other times it is more serious such as when the hot water tank
corrodes to the point of leaking and possibly causing costly water
damage. There are some simple maintenance procedures a homeowner can
perform to extend the life of their water heater.
How Water Heaters Work
When you turn on the hot water tap, heated water is drawn into your
home’s pipes from the top of your water heater. To replace the water
being used, fresh cold water flows into the bottom of the tank,
activating the heating element.
Gas and electric storage
water heaters operate this same way. However, gas heaters have a pilot
light at the bottom to ignite the burner when needed. They also have a
flue running through the center of the tank to exhaust combustion gases.
And while gas models have only a single burner, electric heaters have a
lower and an upper heating element.
Both models feature a
temperature/pressure release valve near the top of the tank. This valve
will allow steam or hot water to escape safely, should a thermostat
Corrosion, scale, and sediment are the enemies
of your water heater. The best way to reduce water-heater corrosion and
scale is to keep the water temperature at or below 120˚F. Hotter water
makes more scale fall out of solution and cling to the elements and tank
of your water heater. Hotter water is also more corrosive. Your water
heater has a sacrificial anode rod that sacrifices itself to the weak
acid in the water so the acid won't attack the tank.
If you have
soft water, you may want to replace the sacrificial anode when the water
heater is 3 to 5 years old. This would extend the life of your water
Electric water heaters burn out their elements when the
elements get surrounded by sediment or scale or else when they corrode.
Gas water heaters, filling with sediment, first lose capacity to heat
water quickly, and then start making noise, and then fail as the metal
in the tank overheats. The softer the water, the more corrosion is a
problem. The harder the water the more scale is a problem.
Hot Water Heater Tips
Check the temperature and pressure relief valve on your hot water
heater annually to be sure the valve is functioning. Consult the
operating manual for the procedure. If the valve does not work, have it
Inspect the exhaust stack on gas fired hot water
heaters to ensure that all pipe connections are secure and free of rust,
corrosion, and obstructions annually. (Note: It is essential that fuel
fired hot water heaters vent their gasses to the outside; escape of
gasses inside the home could be lethal & pose a fire hazard.)
Check the temperature setting on the hot water heater. Setting should be
between 110 to 120 degrees F (midway between low and medium on a gas
heater dial is normally at this temperature range)
If you have
installed an insulation blanket around the tank of your hot water
heater, about every three months you should check to ensure that the
insulation stays in the proper position, noting particularly that it is
not blocking the combustion air inlet or the exhaust vent of gas fired
Every six months, open the drain valve near the hot water
heater tank bottom and drain 1 or 2 gallons of water from the hot water
heater into a bucket or through a garden hose to remove any sediment
that may have accumulated in the tank bottom
Note: If this
procedure is not done regularly, residual sediment particles may prevent
the drain valve from reseating properly upon closing and the valve
washer may have to be replaced
Flush hot water tank, most
manufacturers recommend this to be done annually.
Manufactures Procedures for flushing hot water tank
Questions, please call the Water Division at 847-551-3492